The presence of the customer and tech support that a shared hosting company provides will tell you a lot for the services which they provide too. In case you're allowed to use only e-mails and tickets, you have most probably found a reseller and not the actual website hosting provider. If this is the case, you will probably have to wait for a few days in order to get a problem resolved since your reseller may not be checking their communication regularly or they may have to get hold of the actual hosting company for further assistance. When the supplier offers various ways of communication with quick response time which are available anytime, they are most likely the top provider, not only a reseller. Therefore you will reap the benefits of prompt assistance and excellent support because they'll have instant access to the servers where your account is. No matter what the trouble - sales or technical, it is generally much better to be able to get hold of your web hosting company right away through your preferred method of communication.

24/7 Customer Support in Shared Hosting

The customer and technical support services for all our shared hosting packages are twenty-four-seven, thus you can forget about waiting for several days in order to get assistance. In case you aren't our client yet, you can phone us, chat with an agent or send an e-mail. If you do have an account, you can open a support ticket in addition to the other three methods of contact. You are able to pick the best way to contact us depending on where you are or the equipment you're using. We will help you for almost any webhosting-related question that you have or issue that you may encounter and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming problems you can open a support ticket, but even in this situation the max reply time will never exceed an hour.

24/7 Customer Support in Semi-dedicated Servers

All semi-dedicated servers that we provide include 24/7 customer and tech support, so regardless of what issue you have, you'll be able to contact us and we will give you a hand at once. Our guaranteed reply time for every e-mail message or ticket that you open from your Hepsia web hosting Control Panel is only 1 hour; the actual reply time hardly ever is more than 20 minutes. We also provide phone support with a couple of local numbers globally and a live chat, so that you're able to get in touch with us and find more info about our services even if you do not have an account yet. We're able to help you with nearly any question or an issue you have - payment methods, package features, e-mail configuration, website hosting account settings, and many others. If you employ our services, you will not ever experience a scenario where you should wait for a couple of days to get a problem resolved like you'll need to do with many other service providers.

24/7 Customer Support in VPS Servers

Every VPS server plan that we provide includes 24/7 customer and tech support, therefore in case you experience any issue with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you'll be able to get in touch with us anytime, even holidays and weekends. For your benefit, we offer different methods of communication - telephone support with several local numbers around the globe, live chat, e-mail messages plus a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex technical problems as it will be much easier to keep track of what's going on. The maximum guaranteed response time for all the email messages and tickets is one hour, however it hardly ever takes that long to receive assistance. When you add the Managed Services upgrade that we supply, our admins will also assist you with any kind of third-party software issues.

24/7 Customer Support in Dedicated Servers

When you aquire a dedicated server from our company, you'll be able to get in touch with us at any time using various channels and the max time that you'll have to wait for a reply is up to one hour, so you can forget all about waiting an entire day. Our customer and technical support service is available 24/7 regardless of whether it's a weekend or a holiday and we will support you with anything relevant to the apps which are pre-installed on the server. To contact us about a tech issue, you can open a ticket via the Help section of your billing Control Panel or you can send us an email message. In case you have any kind of common questions or you would like to know more about our web hosting services before you order, you can also use our live chat or you could call one of the local phone numbers that we have in various countries around the world. If you need support for third-party software that you cannot deploy or run efficiently, you are able to add the Managed Services upgrade to your plan and our system administrators will assist you.