If you’ve ever got any enquiries about your web hosting plan or you experience a problem with your sites, you will have to get in touch with the respective web hosting company’s technical support team. It may not make a difference how soon they will reply when you have a question of a generic nature, but an issue such as a blundered web app update, for instance, may result in your website becoming broken or unreachable online. And the longer you have to wait for the support team to get back to you, the longer the website will be down. If you offer goods or services online, any downtime will destructively affect your website and you may lose current or potential visitors. Many hosting providers, primarily resellers, answer emails and support tickets within 24 hours, but in the online era that’s way too long, as customers will hardly ever revisit a website that is not functioning correctly for a long period of time.

One-Hour Response Guarantee in Shared Hosting

Our shared hosting include a sixty-minute reply guarantee, which means that irrespective of what question or difficulty you may have, we will always be there to assist you. In fact, it seldom takes more than 30 minutes to get an issue sorted out or an enquiry answered, and this is valid for both sales and technical matters. Our help desk team reps will be at your service 24-7, even on legal holidays and weekends, which goes to say that you will always get prompt help. We understand how valuable time can be, so by the time we answer your e-mail or ticket, we will have investigated the matter and, if we haven’t worked out a solution, we’ll give you more info about what you have to do on your end – if the case necessitates this. With our support services, you can rest assured that there will be someone to lend you a helping hand instantly, irrespective of what time it is.

One-Hour Response Guarantee in Semi-dedicated Servers

Because we recognize precisely how important it is to receive timely assistance, we guarantee that you’ll never need to wait around for more than 60 minutes to get a reply to any trouble ticket that you post from your semi-dedicated server Control Panel. As it is, you’ll rarely have to wait for more than twenty to thirty minutes and this applies to any enquiry no matter what its nature is – billing, technical or general. In addition, our tech and customer support staff is working day and night, so even if you post a ticket during national holidays, you will invariably receive an instant response, which will contain the answer to a query, the solution to a problem or the information needed to resolve an issue yourself – in case there’s something that you need to do on your end. If you use our services, you will never have to waste a day waiting for a response like you would with a lot of other providers.