Technical Support Channels

  • 1 hour ticket response time

  • A 60–Minute Ticket Response Time Guarantee

  • We offer a sixty–minute response time guarantee for every support ticket or email that you submit to the help desk team. We’ll speedily respond to all common queries and forward right away the case to our admins if any additional assistance is needed. If you order our Optional Admin Services package, we will complete any of the included server administration tasks at a time that has been agreed upon in advance.

  • Top quality support service

  • A First–Rate Customer Care Service

  • Our customer support staff will be at your disposal 24–7–365 should you require help working with our Web Site Control Panel or with any of the apps that we preinstall for you on the dedicated server. And if you require help tackling all the day–to–day administration tasks on your dedicated hosting server, you can check out our Optional Admin Services package, which includes backup disk storage space, weekly OS updates, software installation and problem troubleshooting procedures, server monitoring and restarting services, etcetera.

  • Intuitive help center

  • A User–Friendly Help Section

  • Our Web Site Control Panel is pre–installed for every dedicated server. Among its functionalities is a rather useful integrated knowledge base that will guide you step by step on all the actions that you can carry out. Most of the instructional articles in addition video versions that demonstrate all the tasks that you can perform in a very illustrative way. You will find the instructional articles and the video tutorials in the upper right corner of each Web Site Control Panel section.